Wonderful. I've not experienced such a relaxing and friendly atmosphere for a long, long time.
We had a lovely meal few years back,I couldnt say the same since its all been changed I dont think is the same,maybe we had the wrong things but it wasnt good at all,my husband had the cod and it was cold the mash potatoes were tasteless and dont want to go on and on just wasnt the same,we did enjoy the bread
After attempting to book the brunch since March both online and in person I finally got a verbal booking a month ago. It was only a week ago and only after 2 emails Ifrom me that I received written confirmation of the booking for a table for 6. A bit concerning as my friends were kept waiting to hear if we had a table. Anyway we got there and the setting was amazing. A lovely table and a very good welcome from the staff. 4 of our party chose the food and drinks package,the other two decided on food only preferring to order their own specific wine. This is where the problems started. Having received a wine bucket at our table with the included wines and our 48 per bottle ordered wines we proceeded to enjoy the starters on the brunch table. Within a short period of time the wine bucket with the purchased wine in it was removed and placed beside an adjacent table !!!!! Why? When challenged we were told that the bearded supervisor had instructed staff to remove it as we had too many glasses on our table and basically we were drinking too much!Problem one, we had been drinking moderately and we were a table of 50 to 60 year olds enjoying a birthday lunch,not being loud or showing inappropriate behaviour.Problem two, the purchased wine was offered to the table next to us and we had to retrieve it. Embarrassing for our neighbouring diners.Anyway having solved that problem and now wondering why we had been singled our the restaurant management spoke to us but again seemed to seek justification based on our consumption which was later agreed not to have been excessive in any way. Indeed I would have to say that any suggestion that we had over consumed was a personal slur and had no substance.As a result, and after a number of requests a more senior member of staff came and apologised,, agreed that we had not been a problem and could not understand why our purchased and other wine had been removed. We asked why we had been targeted for special attention and he had no answer other than to say that in the past over consumption had impacted on other areas of the hotel. But not by us!! Unbelievable.So the bill came. No concessions as was suggested by management and only after we again asked did the restaurant manager arrive and deal with the bill.The point was however that we were not looking for a freebie but an experience that we had waited 6 months to enjoy had been spoiled by a bizarre perception that we would overindulge and the reapprooriation by restaurant staff of expensive wine. If we dined in any other restaurant would your wine be donated to another table and justified because your table showed a large number of glasses.Gleneagles charge top dollar and think they can make subjective judgements. NOT ON!!Hoping management may like to review this. I await their comments.Food very good. Attitude perhaps suspect!
Lovely place lovely staff grest food
Fantastic service and very impressive bruch offering
The Birnam Brasserie is a UK Restaurant based in Auchterarder, Scotland. The Birnam Brasserie is located at 15 Glamis Ct, Gleneagles Village, Auchterarder PH3 1SQ, UK.
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